Please let us know if you wish to return an item within 14 days of receipt by contacting us using the contact details given in the contact us section of www.healthrecoverynetwork.co.uk
You are required to take reasonable care of items and items must return in their same physical state so that they can be re-sold. Please return an item in its original and undamaged packaging (including stickers and seals intact) with all of its components. Due to the hygienic nature of; all items that are to be returned must be un-opened and any seal / sticker must remain untouched / unbroken.
If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our Refund Policy below. If you do not return the item as instructed, we may make a charge in respect of the cost of recovering (or attempting to recover) the item.
If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item, at which point a new purchase contract will be made and you will be charged for your order at the price then set out on the www.healthrecoverynetwork.co.uk site. This does not affect your statutory rights.
RETURN ADDRESS
Boost Fulfilment
Express House
Eurolink Industrial Estate
Castle Road
Sittingbourne
Kent ME10 3RN
REFUNDS
If you are entitled to a refund, we will refund you as follows:
If you paid by payment card, we would refund you on the payment card.
If you choose to keep some items, we will retain the delivery charge. If the order is non-faulty and a choice made by the buyer, we will retain the delivery charge.
If your original order benefited from promotions or special discounts, we would recalculate the total of your revised order after your refund. If your revised order no longer reaches the promotion/discount spend threshold or means that you are no longer entitled to the promotional offer, the cost of your revised order may increase. Any difference will be deducted from the refund, and you may not therefore receive the full price of the item in your refund.
Returns instructions – We hope that you will be happy with your purchase, but should you wish to return or exchange an item please contact us for further instructions as to how to return product to us.