What is your returns policy?
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.
Our Returns and Refund Policy provides more detailed information about options and procedures for returning your order.
What are the shipping options?
We partnered with DPD and for shipping within UK and for international shopping and delivery.
Our Shipping Policy page provides more detailed information about the terms and conditions that constitute our shipping policy.
www.healthrecoverynetwork.co.uk/delivery-information/
What are the international taxes, duties, etc. that I have to pay?
Health Recovery Network is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, surcharge etc.).
When will I receive my order?
All orders made before 2:00PM will be delivered the next day between 7am – 8pm. Order made after 2pm are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone or SMS.
What should I do if I never received my order?
Delivery delays can occasionally occur. If you failed to receive your order, please let us know by email contactus@healthrecoverynetwork.co.uk or by phone (01303 883826).
A customer service representative will locate your order and inform you of next steps.
What do I do if I receive a defective order?
Health Recovery Network is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
How do I make changes to an order I’ve already placed?
Unfortunately, once an order has been placed online, there cannot be any changes made to the order. We process every order at the end of every day at 12:00 AM. For business customers, If you want to amend or change your order, please contact us at contactus@healthrecoverynetwork.co.uk .
Where are you located?
Health Recovery Network Ltd, Basepoint Business Centre, Shearway Business Park, Shearway Road, Folkestone CT19 4RH, Kent, England.
How is the product made? Where do the materials come from?
General Answer:
We only carry products from brands that are completely transparent about their processes. This includes workplace conditions, where materials are sourced, and ensuring sustainable/ethical practices.
Specific answer depending on product:
Our products are source from different suppliers. We insist on 100% originality, from design to manufacturing, and we are also meticulous to ensure the quality is perfect.
How do I make sure I order the right size?
For the best shopping experience, getting your size spot on the first time round makes good sense. To do this, please use https://healthrecoverynetwork.co.uk
How do I contact your company if my question isn’t answered here?
You are welcome to contact us via email contactus@healthrecoverynetwork.co.uk or call us on 01303 883826 during opening hours 10am-5pm Monday-Saturday and 11am-4pm Sunday.
What payment methods do you accept?
We accept all major UK credit cards and PAYPAL.
How do I track my order?
Once your order is shipped, we send you a confirmation email which—for tracked services—
contains the tracking number and a link to the tracking website for the shipping service you selected at checkout.
How do you pack your items to ensure safe transport?
We cardboard wrap all our products and package them as a parcel wrap. Rest assured; your orders are being packed to ensure nothing is damaged along the way.
How do I know my payment has been received?
If you pay via credit card or PayPal, your order confirmation should indicate that payment has been completed.