HRN Privacy Policy
Health Recovery Network and all subsidiary companies, including the site www.healthrecoverynetwork.co.uk consider the protection of your privacy to be of paramount importance and are committed to meeting your requirements with a personalised service.
Our policy explains how; with our client’s permission, we may collect data (In line with the Data Protection Act 1998) about our clients in order to provide a tailor made service. We also highlight the security measures in place to protect your privacy.
We have a strict on going monitoring policy: in line with the provisions of the DPA and GDPR.
The company assures all customers it will not use sensitive, personal data other than for the specific purpose for which permission was sought.
Use of Data
1. The company may use data in the following instances when you:
- Register to buy products on the website.
- Subscribe to our services such as discount purchase etc in which case, this will include contact details, location, date of birth and payment method
- Take part in our sales promotion, competitions, customer surveys and questionnaires
- From you when you contact us via e-mail, phone, enquiry form or in response to a literature from us
Use of information
2. The company collect your personal data to help HRN better understand you and to enable us to personalise your experience with HRN, including offers, promotions and services to meet your needs. We use information for a number of purposes, including:
- To personalise our services, offers and promotions to you.
- To operate your online account and your reward vouchers for life account.
- To process your online orders and purchases.
- To tell you about important changes to Health Recovery Network
- To write to you (including electronic mail) or to telephone you (including text messages) with information about other products or services on offer from us or from carefully selected partners.
- The company also assures it will not use your data adversely
- Your details may be used for administration purposes only
- To help detect loss of goods or services
- We may store credit card details with your permission but we do not share customer details with any third parties
3. In most cases, we may apply for credit checks via the bank. We do this, in all instances for the protection of our customers.
4. Marketing and Customer Research
With your prior agreement, we may contact you by email, post, SMS or phone.
- With details of offers and information about HRN products and services
- With offers and information about products or services from selected partners, or for customer research e.g. to help improve our services, products or the website
It is entirely your choice if you wish to receive or not to receive this information. However, if you tell us that you don’t want to receive marketing information from us, this will mean that you won’t get details of great offers or promotions that may be of beneficial interest to you.
You may choose to no longer receive marketing information from us by:
- Amending your options within the “Your Details” section of “My Account” on the Website;
- Clicking on the “unsubscribe” link on the bottom of our e-mails to opt out of email communications;
- E-mail us at customerservices@healthrecoverynetwork.co.uk
Disclosure of information
5. We will never disclose your information to anyone except where we have your consent to our affiliated companies (carefully selected partners) who may use personal information for any of the purpose of delivery. This is limited to companies and affiliated partners of Health Recovery Network Limited. Information may be disclose where we are required or permitted to do so by law for the purpose of court order, legal process and / or to comply with judicial proceeding as may deem necessary to protect our rights.
6. We do not sell mailing lists to third parties. We do not share customer details with any third party. Where consent has been obtained, we may disclose certain information or detail to our carefully selected partners for purposes solely connected with the provision of high-quality preventative and health care products or service via our supply chain network.
Security: Protection of Information
7. The company maintains strict security measures in order to protect personal information. This includes strict procedures, encrypting data on our websites which ensures compliance with all UK legal requirements. When you enter sensitive information (such as debit or credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have any question regarding security you can contact us at customerservices@healthrecoverynetwork.co.uk
The Internet
8. Our services, with you, will be available solely online. We may occasionally contact you about our products or services. This will of course be with your permission and consent at all times.
Other websites: links
9. Websites operated and managed by HRN for Health Recovery Network Ltd may contain links to third party sites. Please be aware that your information is not with third party sites, and neither HRN nor its subsidiaries or associated partners are responsible for the privacy practices on such other sites. This privacy policy applies solely to information collected by websites operated by other companies.
Monitoring of Calls and Sites Traffic
10. The company will monitor and may record calls we receive, either via our sites or through other means. This may be done to monitor performance levels and training of our personnel.
Further Information
11. If you would like further information or wish to make any comments on our privacy policy then please, do not hesitate to write to us or send us an email or by making your suggestions / enquiry through our website info@healthrecoverynetwork.co.uk; admin@healthrecoverynetwork.co.uk We may amend this policy from time to time, in which case the amended version supersede the existing one and will be published on our website.
This policy applies to personal information held about our individual customer. This also applies to companies or other organisation.
COOKIES
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device (tablet) when you visit a website. This information is then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
There are two types of cookies that can be used:
Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Last updated 6th December 2022